Refund Policy

Last updated: April 12, 2026

Overview

All payments for PSD Upscale coffees are processed by Paddle, our Merchant of Record. We want you to be satisfied with your purchase. If something goes wrong, we're here to help.

Eligible Refund Scenarios

Processing failure: If the Service fails to process your file due to a server-side error and you were charged a coffee, we will restore the coffee or issue a refund.
Duplicate purchase: If you were charged multiple times for the same transaction, we will refund the duplicate charges.
Unused coffees: If you purchased coffees but have not used any of them, you may request a full refund within 14 days of purchase.

Per-Purchase Refund Policy

Each coffee purchase is treated independently for refund purposes. A specific purchase is eligible for a full refund only when your current coffee balance is equal to or greater than the number of coffees in that purchase. This ensures that coffees already consumed cannot be refunded.

Purchases

Used

Balance

Refundable

10 + 50 cf

0 cf

60 cf

10 or 50

10 + 50 cf

5 cf

55 cf

10 or 50

10 + 50 cf

15 cf

45 cf

10 only

50 + 10 cf

45 cf

15 cf

10 only

Partial refunds within a single purchase are not available. Refunds are processed per purchase as a full amount only.

Non-Refundable Cases

Coffees that have already been used to download processed files.
Dissatisfaction with upscale quality after previewing and choosing to download. We recommend reviewing the before/after preview before downloading.
Partial refunds for partially used coffee balances are not available.

How to Request a Refund

Your account email address.
The transaction ID or receipt (provided by Paddle via email).
A brief description of the issue.

We aim to respond to refund requests within 2 business days. Approved refunds are processed by Paddle and typically appear within 5–10 business days depending on your payment method.

Paddle as Merchant of Record

Paddle acts as the Merchant of Record for all transactions. This means Paddle handles billing, sales tax, and refund processing on our behalf. Your payment receipt will come from Paddle. For billing inquiries, you may also contact Paddle directly through the receipt email.

Contact

For refund requests or billing questions: support@psd-upscale.com